Collective Arts Job Board
Manager, Hospitality Operations
Description
We’re looking for a highly analytical and commercially focused Manager, Hospitality Operations to oversee the performance and execution of our taproom and event spaces in Hamilton and Toronto. This role will act as the link between our hospitality teams on the ground and our corporate operations such as Marketing, Supply Chain and Finance. You’ll drive exceptional performance through data, systems, and structured execution, ensuring our spaces deliver against revenue targets, brand priorities, and guest experience standards.
This is not a service-based role. Instead, you’ll manage the business from a high level by coaching and supporting our General Managers in Hamilton & Toronto while optimizing key performance levers, and ensuring strong alignment across teams. The Manager, Hospitality Operations reports to the Director, Spaces & E-commerce and plays a key role in building scalable, disciplined hospitality operations as we continue to grow.
This role will require you to be on site at our locations in Hamilton, Toronto and Cambridge on a regular basis
A typical day Manager, Hospitality Operations
- Review daily and weekly performance across both locations including sales, labour, AOV, and event bookings
- Connect with General Managers to align on priorities, KPIs, and any immediate operational gaps
- Work with Finance team to analyze key financial metrics and identify opportunities to improve revenue, reduce costs, or optimize labour
- Update and maintain reporting tools and dashboards to track performance and share insights with leadership
- Partner with Marketing on upcoming campaigns, product launches, and in-space activations
- Review inventory levels, ordering patterns, and system accuracy across both locations
- Support event pipeline development, reviewing upcoming bookings and optimizing pricing and conversion
- Monitor guest feedback and NPS, working with GMs to address issues and elevate the overall experience
- Travel between locations
How your time will be organized
- Location Performance Management & Reporting 30%: Tracking KPIs, analyzing performance across locations, building reports and dashboards, and identifying opportunities to improve revenue, labour, and overall profitability
- GM Leadership & Team Alignment 25%: Supporting and coaching General Managers, running weekly check-ins and monthly reviews, and driving accountability against goals and priorities
- Commercial Execution & Marketing Alignment 20%: Partnering with Marketing on campaigns, product launches, programming, merchandising, and ensuring strong in space execution aligned to brand and revenue goals
- Financial Oversight & Cost Control 15%: Monitoring labour, COGS, and operating expenses, supporting budgeting and forecasting, and working with Finance on performance insights
We are looking for candidates who have/are:
- 3+ years leading high-volume hospitality environments as a GM or multi location manager
- Strong understanding of hospitality financials (revenue, labour, COGS, margins)
- Strong reporting and analytical skills; comfortable managing spreadsheets and multiple systems
- Strong knowledge of Excel, Google Looker and other reporting tools is considered an asset
- Working knowledge of inventory management
- Experience developing programming or events
- Proven ability to coach leaders and drive measurable performance improvements
- Smart Serve certification (required)
- WHMIS certification (required)
- Valid driver’s license, access to a vehicle and ability to travel between locations
- Ability to work evenings and weekends as required
Collective Arts is a beverage company founded on creativity and community. We fuse the creativity of craft beverages with the inspired talents of emerging artists and musicians from around the world. As Collective Arts grows, so do the roles and responsibilities of our team members. We look for all new hires to match our culture of creativity, flexibility and motivation. When we hire you at Collective Arts Brewing, we hire for the future. With unlimited career opportunities, Collective Arts invests in ensuring our teams are always challenged, constantly learning from each other, and are creatively contributing to our next big idea. So, if you are energized by the idea of making a real difference as part of a winning team, we want to hear from you.
We are an equal-opportunity, affirmative action employer. We value and welcome diversity and are committed to creating an inclusive environment where all employees feel like they belong
Compensation
$65,000.00 - $75,000.00 per year